Dec 25, 2024
Nathan Winegardner on Culture, AI, and Digital Transformation
Join John Golden and Nathan Winegardner as they explore the foundations of successful tech companies. Nathan shares strategies for building a customer-focused culture, adapting to digital transformation, and using AI to enhance productivity. He...
Jun 7, 2024
In this episode of the Expert Insight Interview, host John Golden talks with Frank Favaro about the crucial role of customer experience (CX) in driving profitability. They discuss why many businesses struggle with profitability, noting that a strong customer experience can set a company apart. Frank emphasizes...
Aug 9, 2023
London business anthropologist Oliver Sweet is interviewed by John Golden in this podcast. Oliver describes how business anthropologists use culture to understand and influence consumer behavior. He emphasizes immersing oneself in other cultures and subcultures to understand people's motivations and actions. Oliver also...
Apr 16, 2019
Customer integration at the most basic level is about having a company that can truly help the customer in every way. The salesperson becomes a valuable resource to the customers, the customer knows where to go, and who to talk to in order to get the job done. Mike Bosworth has a lot to say in this interview on customer...